You can beat OTAs!

The popularity of sites like Expedia and Priceline, online travel agencies (OTAs) have become a somewhat unwelcome reality in the travel and hospitality industries. OTAs are more popular than ever: accounting for nearly 60 percent of online bookings for independent properties, and just under 50 percent for hotel chains. OTAs usually take a 20-30% chunk of commission from revenue made from each booking they process for your hotel.
It may seem like a challenge, but you wouldn’t believe how much revenue your hotel could gain back from the seemingly indestructible OTAs. Make your own bookings, and your own profit as a result.
Your hotel can:
– Increase your direct bookings by 20%
– Increase the number of visitors from OTAs staying and booking directly from 20% to at least 52%
– Increase the number of millennials bookings by 35%
– If you are an independent hotel increase your direct booking revenue by 45%
– Increase your same day bookings by at least 65%
– Keep the 20-30% of your hard earned profits instead of giving them to OTAs

– Update your website
– Make your website mobile friendly
– Create effective social media marketing campaigns
– Build customer loyalty & customer experience
– Reassure your customers
– Make the booking process easy

We have had experience working with several different hotels at mooch: both independent and part of a chain. What’s more, we’ve helped every single one of them achieve more direct bookings as a result, and helped them beat the OTAs! Get in touch to see how mooch can benefit your hotel.


Why does your website need a Live Chat?

Here at Mooch this week we have launched Live Chat on our website so we can answer any questions or queries instantaneously. Here are a few reasons as to how Live chats can benefit your business:

1. Convenient for Customers
Forrester Research’s “Making Proactive Chat Work” study found that:

“Many online consumers want help from a live person while they are shopping online; in fact, 44% of online consumers say that having questions answered by a live person while in the middle of an online purchase is one of the most important features a Web site can offer.”

A Live chat provides customers with immediate access to help and wait times are significantly shorter when using live chats compared to call centres. An ATG Global Consumer Trend study found that 90% of customers consider live chat helpful and an survey found that 63% were more likely to return to a website that offers live chat.

2. Cuts down expenses
Phone support is the traditional method of being there for your customers, but it can be very costly – both in terms of toll charges and person-hour costs.
Live chat software has shown that it can save both employee task time and phone expenses for your business. The software increases efficiency as live chat representatives can handle multiple chats simultaneously, therefore reducing the need to hire more representatives. As employees will spend less time on the phone, it allows them to multi-task during chat conversations and cut the waiting queue to a fraction of the size it would be compared to a call centre.

3. Increase Sales
The key is that customers have someone who can immediately walk them through a sale if they become confused or have a question that can make or break a sale. This helps eliminate bounces away from retail websites and ensure that full shopping carts make it through check out.
Website designer Cory Miller of iThemes regularly uses Provide Support for his business, and he has noticed increased opportunities for upselling products. Once customers are engaged with an employee who can understand their needs, the employee is in a perfect position to recommend additional purchases that may be the perfect fit for that particular person.

4. Improved Customer Service and Loyalty
The eDigital Customer Service Benchmark survey of 2000 consumers found that live chat had the highest customer satisfaction levels at 73%, compared to 61% for email support and 44% for traditional phone support. These numbers highlight why it is so easy to see why customers return to businesses that provide live chat, simply because customers feel more confident doing business with companies that make support easy, hassle free and instantaneous.
Live chat allows you to solve your customer’s problems faster, give quick answers to questions about your products and provide assurance to your customers that you’re there when they need you.

These are just a few reasons for adding a live chat to your businesses website but there are several more. Overall though, if your business could benefit from a more efficient, more intelligent and more responsive customer service channel then you should be considering live chat for your website.



Is your brand using influencer marketing? Here at mooch we think you should be. 2017 is the year where brands change the way they look at influencer marketing. Instead of ‘if’ they implement influencer marketing, it’s now ‘when’ they implement influencer marketing.

Influencer marketing is becoming the ‘micro influencer’ as they’re easier to engage with and therefore often generate more results. This trend will continue to develop and grow in 2017 as brands move their focus from engaging with high profile macro influences, to mainly targeting smaller niche influencers.

Right now, organic engagement is at the focus of influencer’s relations. Although, because influencer marketing is increasing in popularity, there are more brands exploring influencer marketing, but because organic engagement doesn’t work for every brand they may look to work with paid influencers.

Brands need to search for the micro-communities by breaking down the larger markets into smaller subgroups because there are so many overreaching markets with smaller niche markets under them. As a brand, the more specific you are, the more likely you are to find that niche market where your product will have the most engagement. Your brands ideal influencer may be closer than you think, if the brand has a social following, there may be a micro-influencer who follows the brand already, and if that is the case the influencer will at least be familiar with the product if not already have it, and have a following themselves of people who share similar interests.

One of the easiest ways to expose your brand to potential customers is to gift goods to bloggers. Finding a blogger that shares the same aesthetic as your brand is the key to success, because if they are likely to give you exposure if they like your gifted goods. The aim for the blogger is to create content featuring your brand’s product or services that are highly shareable, whether its an all-inclusive resort-stay or clothes from your latest collection.

A powerful way to convince potential customers to buy is getting bloggers in your brands niche to conduct product reviews. Bloggers are known for being trustworthy sources and when they have something good to say about a brand their readers take note. When customers are looking at products that are hit-or-miss, they rely on looking for reviews and using them in making purchasing decisions.

Brands should be looking at influencers who do 15-second demonstration videos on their social media, as having the power to narrow the influencer content down inspires a consumer to purchase. Influencers should be incorporating in-store and on-shelf digital displays to bring to like the multiple ways consumers can find value in the product.

With some influencers seemingly finding overnight success, it becomes tempting for many to try do the same, but it means the authenticity of influencer content will be called into question more often. For this reason, those influencers who stay true to their audiences and focus on providing value and inspiration whilst balancing sponsorships and promotions effectively will rise to the top and command premium compensation rates.

Live content will gain preference in content marketing by influencers this year. Live videos present real experiences with products and services from influencers that consequently result in the popularity of content like Facebook Live, Instagram Live, Snapchat, Instagram Stories etc. Social media users favour this type of content as it allows brands to comprehend their audience’s reaction. Brands are allowing influencers more creative freedom, which is set to increase the credibility of the content generated.

Snapchat Spectacles

What are Snapchat Spectacles?

They are simply sunglasses with a camera that sits on the right side, while a circular aperture on the left side is there for notifications like battery life and interactivity. A blue light tail will begin spinning in this hole to let people know that you are recording, and the videos can easily be sent through Bluetooth over to your phone so you can send them to your friends on snapchat or post them to your stories.

The glasses come with a recharging case, in which you put the glasses in for automatic recharging. The spectacles will send all the videos to your phone from there you can select which ones to keep and which ones to delete. The glasses come with a Wifi chip, which allows you to send HD videos to the app which can be sent on or published to your stories, however this is a longer transfer process compared to the automatic ones that you record and publish directly. Snapchat Spectacles allow you to record a circular video, so if you rotate your phone when watching the video in the app, it doesn’t affect the canvass and you see more of your video.

Reviews show that the snapchat spectacles are stylish and make snaps feel more immersive. The only downside with them is that you can’t wear them with prescription glasses.

At a price of $129.99, if you can get your hands on them, the snapchat spectacles are a playful wearable accessory to take your first-person social media curation to the next level. They are an innovation in technology and one of the first of it’s kind, there only time will tell the successes of this new wearable.

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2017 is promising to take graphic design to a fresher, bolder level. Graphic design is volatile; it’s constantly evolving, and incorporates new trends and styles. Here at Mooch, we think the following trends are going to be massive in 2017.

This next year will see a continued trend of modern retro style typography, which is defined as a contemporary twist added to retro typefaces from the 70s, 80s and 90s. This style often stirs up nostalgia in the audience as it provides an emotional connection to the product being advertised by the design. The design often features fun, playful designs with bold typefaces and geometric shapes. By using strong typography and a daring mix of font combinations, it helps brands fight against the continuing decline in the attention span of readers.

In 2016, ‘indie’ brands began using hand drawn images, which is bringing the trend in to mainstream design work this year. Illustrated images give designer’s work a soft, nostalgic feel. They remind viewers of the human aspect of the design, which creates a bridge of understanding from concepts and topics that tend to be difficult to understand. Brands are looking to add the element of fun back into design this year, so they are embracing illustrations to help make their products more accessible.

Ultimately minimalism is about removing the unnecessary details and leaving only the essentials. In 2017, minimalism will prevail in the form of generous white space, and the increased reduction of focal points in design, even whilst using bolder typefaces that reflect the modern retro style trend. The focus of minimalism’s simplicity and functionality has contributed to its adoption in many brands and design trends.

By using text it’s another easy way to create original and visually appealing logos. Letterstacking is used by to allow designers to place concise large messages on logos. The text can be stacked vertically or horizontally and paired with various graphic elements. These logos draw customers’ attention and prompt them to focus on the text. We feel letterstacking is likely to be a top trend in 2017.

Everyone loves GIFs; they are the perfect little content helper that helps express emotions when text won’t do the trick. They don’t require any special software to run, and are usually a small file size, so it can be embedded just about anywhere. GIFs can be so versatile, and can be used to as featured images in a numerous of ways such as on your website, articles, blog posts etc. They don’t have to be a work of art and they don’t take a lot of time to create, but it will definitely draw attention to your post when it’s shared on your brand’s social media.

Modular layouts break up the text, and, put it into more manageable chunks. Instead of using a long block of text, designers have found that making the information more straightforward makes more people want to interact with it. A modular design functions as a great management tool, and it can look highly professional when done to a great standard. Trends such as modular layouts are likely to influence minimalistic designs this year.

Tech leaders over the past few years have used safe and soft colours to attempt to create a clean and controlled design scheme. But in 2017, colour and flare is back! This year though there is going to be a move away from neutral colours like whites, greys and black, to bolder and brighter colours. Designers can still cling to their minimalist roots, but could use bold coloured accents, and infusing them on to neutral backgrounds giving companies branding a fresh new look, without straying to far from what made them great. Adding just a bit of colour will make all the difference.

Even after all of the trends mentioned previously, the key player for 2017 is function first. With new technologies emerging, it’s important for designs to be clear about what is requested from a user. By utilizing all of the trends above, you can achieve this goal. Designers need to think function and clarity in addition to an aesthetically pleasing design. Due to technology adapting further and further, the user experience is essential to keep in mind and due to this, many designs will have to be approached with practicality at the forefront of their concepts.


Clayton Leather Group


We are very proud of our local heritage craftsmen and as a result we have been working on a rebrand and website for The Clayton Leather Group over the last few months.

With a focus on traditional workmanship we’ve added a contemporary twist without diluting the inherent properties of The company and as a result a repositioning that is at the forefront of their trade on both the U.K. and international markets.

Along with creating 5 sub brands and corresponding websites, coupled with with some stunning photography that visually illustrates traditional leather making
and supplying to some of the worlds leading brands.

We are humble creative marketers and it’s an honour to work with a local company with both integrity and craftsmanship at the root of everything they produce.



Driving home for Christmas

Today is our final day in the office before we all break up for Christmas!


We decided to celebrate by doing Secret Santa and having a group KFC meal. With a small budget of £10, we all did surprisingly well with our gift choices and Secret Santa was a roaring success.


We wish you all a very merry Christmas and a happy New Year – we will be returning to mooch HQ on Tuesday the 3rd January. Keep your eyes peeled for lit new projects coming your way in the New Year.


See you all in 2017!


5 Web Design Trends for 2017

As web design trends are usually transient, it’s not only important to keep on top of emerging trends, but also to stay ahead of them. We’re always on the look out for upcoming trends in the market and have compiled a list of the top 5 to watch out for in 2017:


The death of stock photography

There is now a higher demand for custom images that are authentic and unique to your business. There are no longer any excuses for a site filled top to bottom with stock images, so get yourself some awesome bespoke shots to show your business off for what it truly is. We offer in-house photography to authenticate your website – check out our Work page for examples.



Less is more in 2017, with minimalistic design features set to be a big hit. Card features, where pages are arranged with information and links in blocks and grids will be popular. Have a look at how effective this feature is on the Solus Ceramics website.



We’ll see a lot more of single page designs with parallax scrolling features. Fitting in well with the minimalism trend, this simple design feature will engage customers by making browsing easier and clearer. Check out the website we designed for Abacus Outsource as an example.



There will be a higher demand for storytelling within websites. Customers want an enhanced user experience and you can do this by drawing them in with an alluring story. Take a look at the characters we created to add a storytelling element to IGO Posts website.



Animation is an exciting trend that is going to carry on growing in 2017. The only thing to watch out for is over-animating everything and making sites messy and slow. Keep it simple and subtle so it doesn’t overpower the site, and you’re on to a winner. Keep an eye out for our special Christmas-themed animation set to make a debut on the Lea Marston/The Abbey Hotel website this week.


Mooch takes Germany by storm

markilux-visit-2Last week Mark, Dan and Jake flew to Germany to visit the home country of Markilux, a manufacturer and supplier of commercial and residential awnings. Markilux is a long-running client of ours – we’ve worked on many projects for the brand with the aim to enhance their presence in the UK market, particularly in the commercial sector.

They were invited by the German team to the Markilux showroom in Hamburg to present all the work we’ve done for Markilux here in the UK and the results, and pitched our new ideas for future projects.

Peer and the team were great hosts and we hope to visit them again soon.

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Why did Mooch cross the road?

…To get a bigger, swankier office!

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You might have heard that we recently moved premises to just over the other side of Brockhill Court. Due to our current growth as a business, we were filled to capacity at our old place.

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With plans to expand even further, we needed our office space to have the potential to grow with us. While we didn’t move far, we’ve nearly doubled our square footage, which is now spread across two floors, all the while keeping the quirky charm of a barn conversion.

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Come and give us a visit!